Responsible Gaming at po999

At po999, we believe gambling should always be a form of entertainment — never a way to earn a living, escape from problems, or chase losses. We serve Bangladesh players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, and we take our responsibility to each of those players seriously. Every account on the Platform has access to a suite of tools designed to keep play within safe and enjoyable limits.

Responsible gaming is not just a compliance exercise for po999 — it is a core part of how we operate. We continuously monitor for signs of problem gambling and proactively reach out to players whose activity suggests they may need support. Our support team is available at any time to help you set limits or request an exclusion.

po999 provides the following tools to help you stay in control of your gambling. You can activate or adjust any of these tools at any time by contacting our support team at [email protected].

Gambling is a common form of entertainment for millions of players across Bangladesh, and most people who gamble do so without any harmful impact on their lives. However, for some people gambling can become a problem. The following signs may indicate that gambling has moved beyond entertainment and is causing harm:

• Spending more money or time gambling than you originally planned, and finding it hard to stop even when you want to.
• Gambling to recover money you have lost ("chasing losses"), often resulting in larger and larger bets in an attempt to win back what was lost.
• Borrowing money from family, friends, or lenders to fund gambling, or using money set aside for essential expenses such as rent, food, or bills.
• Feeling anxious, irritable, or depressed when you are not gambling, or using gambling as a way to cope with stress, anxiety, loneliness, or other emotional difficulties.
• Hiding your gambling activity from family members, partners, or friends, or being secretive about how much time or money you are spending on gambling.
• Neglecting work, studies, family responsibilities, or other important aspects of your life because of time spent gambling.
• Feeling unable to stop gambling even when you are aware it is causing financial or personal harm to yourself or others around you.

If you recognise any of these signs in yourself or someone you care about, please reach out to po999 support or use one of the responsible gaming tools described above. Seeking help early makes a significant difference.

Activating any responsible gaming tool on po999 is straightforward. Follow these steps to protect your account:

Self-exclusion is available to any po999 player who feels that their gambling is becoming problematic or who simply wants a more definitive break from the Platform. It is one of the most effective tools available, and po999 takes all self-exclusion requests seriously.

When you request a self-exclusion on po999, the following happens immediately:

• Your po999 account is fully suspended — login is disabled and no bets can be placed.
• All marketing communications — SMS, email, and promotional messages — are immediately ceased for the duration of your exclusion.
• Any remaining balance in your account will be held securely and returned to your registered payment method upon the expiry of your exclusion period, or sooner upon written request and identity verification.
• Temporary exclusions range from 30 days to 5 years. Permanent self-exclusion is also available and cannot be reversed. Please consider carefully before requesting a permanent exclusion.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify the duration you require. The exclusion will be applied within one hour of your verified request being received.

po999 is an adults-only platform and takes the protection of young people seriously. All new accounts are subject to age verification checks, and po999 reserves the right to request identity documentation — including a copy of a National Identity Card (NID) — at any time to confirm that a player is 21 or above.

If you share a device with younger family members, we strongly recommend the following steps to prevent unauthorised access to your po999 account:

• Always log out of your po999 account when you have finished your gaming session, and never allow others to use your device while you are logged in.
• Use a strong, unique password for your po999 account and do not share it with anyone, including family members and friends.
• Consider using parental control software on shared devices or family computers to block access to gambling websites, including po999.bet, for underage users.

po999 is built on the principle that gambling must be sustainable and enjoyable for every player who chooses to use our Platform. We invest continuously in our responsible gaming infrastructure, from training our support staff to recognise and sensitively handle problem gambling disclosures, to implementing automated monitoring systems that flag unusual patterns of play for internal review.

We know that Bangladesh is a market where gambling carries cultural and social significance, and that many of our players in Dhaka, Chittagong, Sylhet, and other cities across the country engage with po999 for the excitement of cricket betting, live casino, and slots. We want every session to end with players feeling that they were entertained — not with regret. That is why our responsible gaming tools are designed to be proactive, easy to access, and genuinely effective.

We are committed to ensuring that po999 remains a platform where play is a choice, not a compulsion. If you ever feel that gambling is no longer fun or is negatively affecting your life, please use the tools on this page or contact our support team immediately. Help is always available, and there is no shame in asking for it.

If gambling is causing you concern — whether for yourself or someone close to you — please reach out to our support team at any time. All responsible gaming requests are handled with complete confidentiality. Our team can help you set limits, arrange a cooling-off period, or process a self-exclusion. We respond to all responsible gaming emails promptly and with care.